Last updated: 31 October 2026
Who is responsible for your data
The data controller is H.I.S. DREAM TRAVEL BUSINESS GROUP ΤΟΥΡΙΣΤΙΚΗ ΜΟΝΟΠΡΟΣΩΠΗ Ε.Π.Ε., Plateia Agiou Georgiou Karytsi 5, 105 61 Athens, Greece (email: info@visitjapan.hr). For any privacy question or request, write to us at info@visitjapan.hr.
What data we collect
When you send a request or contact form we collect the details you enter: your name, email address, phone number (optional), your message and — for itinerary requests — your preferred start date, number of travellers and preferred level. We also keep the emails we exchange with you.
When you send a request we also record the page you sent it from, its title and the time, and — if your browser passes it on — the address of the website that linked to this page, so we know which trip you are asking about.
Cookies and similar technologies
We do not use advertising or analytics cookies, and the fonts on this website are served from our own servers.
Necessary: your browser’s local storage keeps your choice in the cookie banner for 12 months, so that the site can respect it. This does not require consent.
Visit source (only with your consent): for up to 90 days your browser’s local storage keeps the campaign tags of the link that brought you here (utm_source, utm_medium, utm_campaign, utm_term, utm_content), the referring website, the first page you visited and the date. It reaches us only together with a request you send, so we can tell which advertising and partner links work.
External media (only with your consent, or when you click to show it): the map on our contact page is loaded from Google, which receives your IP address and may set its own cookies.
You can change or withdraw your consent at any time through the “Cookie settings” link at the bottom of every page. Withdrawing it deletes the stored visit source.
Why we use it and on what legal basis
To answer your request and prepare a travel offer at your request (steps prior to a contract, Art. 6(1)(b) GDPR).
If you book: to perform your travel contract (Art. 6(1)(b)) and to meet our tax and accounting obligations (Art. 6(1)(c)).
To keep a record of our correspondence and to defend legal claims (our legitimate interest, Art. 6(1)(f)).
Visit source and external media: your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time. Recording the page a request was sent from: our legitimate interest in understanding and answering your request (Art. 6(1)(f)).
Who receives your data
Our form-delivery provider (Formspree) and our website and email infrastructure provider (Cloudflare), which process data on our behalf. Some of these providers are based in the United States; such transfers rely on appropriate safeguards under the GDPR (an adequacy decision or the European Commission’s Standard Contractual Clauses).
If you book, the travel service providers needed for your trip (for example hotels, rail and excursion operators, including companies of the H.I.S. group in Japan). Japan is recognised by the European Commission as providing an adequate level of data protection.
We do not sell your data or use it for advertising.
How long we keep it
Requests that do not lead to a booking are deleted no later than 24 months after our last contact with you. Booking records are kept for as long as Greek tax and accounting law requires.
Your rights
You have the right to access, rectify and erase your data, to restrict or object to its processing, and to data portability. To exercise them, write to info@visitjapan.hr.
You can also lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr) or with the data protection authority of the country where you live.