Valid from 12 October 2026
These general terms apply to package travel and individual travel services that you book with H.I.S. DREAM TRAVEL BUSINESS GROUP ΤΟΥΡΙΣΤΙΚΗ ΜΟΝΟΠΡΟΣΩΠΗ Ε.Π.Ε. (the “Organiser”). Package travel is governed by Presidential Decree 7/2018, which transposes Directive (EU) 2015/2302; nothing in these terms limits the rights it gives you. Before you book, you receive a written offer with the standard information form, the itinerary, the total price and any specific conditions; together with these terms it forms your contract.
1. Organiser
The organiser of all packages offered on visitjapan.hr is H.I.S. DREAM TRAVEL BUSINESS GROUP ΤΟΥΡΙΣΤΙΚΗ ΜΟΝΟΠΡΟΣΩΠΗ Ε.Π.Ε., Plateia Agiou Georgiou Karytsi 5, 105 61 Athens, Greece — travel agency registered in the Greek Tourism Registry (ΜΗ.Τ.Ε.) under no. 0206Ε60000628701, GEMI no. 142997901000. Contact: info@visitjapan.hr, +30 210 3253822.
2. Booking and contract
You book by accepting our written offer and paying the deposit. The contract is concluded when we confirm your booking in writing (by email). We then send you the booking confirmation with all contract information and, before departure, your travel documents (vouchers, rail documents and practical information).
3. Prices and currency
Our prices are set in Japanese yen (¥), because the services are purchased in Japan. Prices in euro are indicative and converted at the reference exchange rate stated next to them. The euro amount you pay is calculated at the exchange rate on the day of each payment.
Unless stated otherwise, prices are per person in a twin room and include the services listed in your offer. International flights, travel insurance, meals not mentioned, local city or accommodation taxes payable on site, and personal expenses are not included.
4. Payment
A deposit of 30% of the total price is due when you accept the offer. The balance is due no later than 60 days before departure. For bookings made less than 60 days before departure, and for individual services such as a Japan Rail Pass, the full price is due at booking. If a payment is not made on time, we may — after reminding you — cancel the booking and charge the cancellation fees in section 8.
5. Price changes after booking
After your booking is confirmed, we may increase the price only as a direct result of changes in (a) the cost of passenger transport caused by the price of fuel or other power sources, (b) taxes or fees on the travel services imposed by third parties not directly involved in performing the package, or (c) the exchange rates relevant to the package — in particular the euro/yen rate.
Any increase is notified to you clearly, with its justification and calculation, on a durable medium no later than 20 days before the start of the package. If the increase exceeds 8% of the total price, you may accept it or terminate the contract without paying a termination fee. You are entitled, in the same way, to a price reduction if those costs decrease after booking; we may deduct actual administrative expenses from any refund.
6. Changes to the trip
We may make insignificant changes before departure and will inform you clearly on a durable medium. If we have to change one of the main characteristics of the services significantly, or cannot meet your special requests that we accepted, we will tell you without undue delay; you may accept the change or terminate the contract without a termination fee, and we may offer an alternative package of equivalent or higher quality.
7. Transfer of the booking
You may transfer your package to another person who meets all the conditions of the contract, by notifying us on a durable medium at least 7 days before departure. You and the new traveller are jointly liable for the balance and for any additional costs arising from the transfer (for example name-change fees charged by suppliers), which we will tell you in advance.
8. Cancellation by you
You may cancel your package at any time before departure by notifying us in writing. Unless a different scale is stated in your offer, the following cancellation fees apply, as a percentage of the total price:
- 60 days or more before departure: 10%
- 59 to 46 days: 30%
- 45 to 31 days: 50%
- 30 days or less, or no-show: 100%
If your offer marks certain services as non-refundable once issued (for example Japan Rail Pass exchange orders or special rail tickets), the fee will not be lower than their cost.
You may cancel without any fee if unavoidable and extraordinary circumstances occurring at the destination or its immediate vicinity significantly affect the performance of the package or the transport to the destination; in that case you receive a full refund. Refunds are paid within 14 days of cancellation.
9. Cancellation by us
We may cancel the package and refund all payments in full, without further compensation, if we are prevented from performing it by unavoidable and extraordinary circumstances and notify you without undue delay before departure, or — where the offer states a minimum number of participants — if that number is not reached and we notify you within the period stated in the offer.
10. Travel documents, health and insurance
You need a passport valid for the whole stay. Citizens of EU member states do not currently need a visa for short tourist stays in Japan; travellers of other nationalities should check with the Embassy of Japan. You are responsible for having valid travel documents; we gladly provide general information on request.
We strongly recommend travel insurance covering cancellation, medical expenses and repatriation; we can offer one on request.
11. Performance, assistance and complaints
We are responsible for the performance of all travel services included in your package, whether we or other providers perform them. If something is not provided as agreed, please inform us without undue delay — during the trip through our support line in your language — so that we can remedy it. If a lack of conformity is not remedied, you may be entitled to a price reduction and/or compensation under Presidential Decree 7/2018, except where it is attributable to you, to an unconnected third party and unforeseeable or unavoidable, or to unavoidable and extraordinary circumstances. Compensation may be limited where international conventions limit the liability of the service providers.
If you are in difficulty during the trip, we provide appropriate assistance without undue delay. Complaints can be sent at any time to info@visitjapan.hr.
12. Insolvency protection
As required by Greek law, we hold insolvency protection insurance that refunds all payments and, where transport is included, covers your repatriation if we become insolvent. The insurer's name and contact details are stated in your booking confirmation.
13. Individual services and Rail & Stay
If you book a single travel service (for example a Japan Rail Pass or an excursion) without other services, it is not a package; the conditions of the service provider also apply — for the Japan Rail Pass, the conditions of the JR Group. Outside Greece, rail passes are sent to you by post or courier.
Rail & Stay packages are self-guided: no tour leader accompanies you, and the day-by-day plan is a suggestion that you can adapt. The services included in each level are those stated in the offer.
14. Personal data
We process your personal data to prepare and perform your trip, as described in our privacy policy.
15. Applicable law and disputes
The contract is governed by Greek law, without prejudice to the mandatory consumer protection rules of your country of residence. Disputes may be brought before the courts of Athens or of your place of residence. You can also use an out-of-court dispute resolution body, as described on our Legal information page.